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View Full Version : Question on exchangin iPhone at Apple Store (Jailbroken)

joysmahal
05-26-2008, 12:31 AM
Hi,

I recently bought a 16gb iPhone refurb. Received it last week. I noticed that theres 3 dead pixels. 1 is pretty bright and the other 2 are more dim.

I am going to try and exchange it for a new/or refurb one tomorrow at the apple store.

My question is that I have it jailbroken and unlocked. I am currently an AT&T customer. Should I restore it back to the way I received it? Or will it not matter since I am an AT&T customer anyway (even though I did not officially register the iPhone on iTunes)?
psylichon
05-26-2008, 12:39 AM
No, do not take it back to Apple jailbroken. They will not service it and will void your warranty. Sync all your data to external programs, and restore it as a new iPhone (not from a backup).
joysmahal
05-26-2008, 12:42 AM
No, do not take it back to Apple jailbroken. They will not service it and will void your warranty. Sync all your data to external programs, and restore it as a new iPhone (not from a backup).

Thanks for the quick reply. So I just restore it via iTunes and I should be all set before I return it?
psylichon
05-26-2008, 12:50 AM
Thanks for the quick reply. So I just restore it via iTunes and I should be all set before I return it?

Indeed. In fact, I just did that very thing today. Easy as pie.
joysmahal
05-26-2008, 12:54 AM
Indeed. In fact, I just did that very thing today. Easy as pie.

Thanks again! I just finished the restore.

I hope I don't have any issues with the exchange.
gotpancakes
05-26-2008, 12:56 AM
yup yup listen to the man he knows his stuff..
and may i add.. when u go to the apple store specificly ask for a new iphone and not a refurb. normaly they will give in if u persist.
good luck!
joysmahal
05-26-2008, 01:07 AM
yup yup listen to the man he knows his stuff..
and may i add.. when u go to the apple store specificly ask for a new iphone and not a refurb. normaly they will give in if u persist.
good luck!

Thanks for the advice. I'll tell them that I want a new one b/c I don't want the risk of getting another one w/dead pixels or some other issues from a refurb. :smile:
Quake97
05-26-2008, 12:32 PM
I believe you can restore it using the program you unlocked/jailbroke it with. That'll reset everything back too, including the unlock.

Joe
wigwam89
10-28-2009, 10:02 PM
Hey guys, i have a 1st gen iphone and its giving me problems. I have had it for about 6 months and had no problems besides pulled pixels until about a 3 days ago. First of all everytime i make a call, it gets dropped within ten seconds, the service goes from full bars to nothin constantly. This also messes with my text messages. Also it is startin to get really hot when i use it or charge it. The thing is it is unlocked and i have tmobile. i was wondering if i could restore the settings and take the sim card out then take it to the Genius Bar.