Originally Posted by JimP
We also have Bose Soundock II that we use in our beach condo.
I am quoting myself:
I should add that Bose has exception customer support. In March 2005 I bought the original Bose Soundock for my ipod and we have been using it at the beach condo. I was disappointed that it was incompatible with the iPhone 3G, so I called and asked if an upgrade was available.
My customer service rep said there was no upgrade program per se... but they had a lot of latitude in providing customer service. He said that my discontinued soundock was selling for about $230 though discontinued stock liquidators. He offered me a $230 credit toward my new Bose Soundock II as an exchange. I was shocked... and it really makes me feel good to do business with Bose.
We do own a TON of Bose equipment:
- Two QuietComfort 2 noise canceling headsets for commercial flights
- AM5 speakers for the den
- Two sets of comuter speakers for the PCs
- Bose Home Theater system for theater room
- Bose Soundock for the beach condo
- Wave radio for the bedroom
- Four Bose aviation headsets for the plane
So... maybe that was a contributing factor in the generous trade-in policy... but I have always had the feeling that Bose customer support was 2nd to none in the industry... so I have felt comfortable buying from them.
/Jim