iPhone Forums - View Single Post - Outlook crashes due to iTunes sync add-in

dscales · 07-03-2007, 10:14 PM

Here is the fix:

Yes but Outlook 2003 disables one of the add-ins which causes Outlook to crash when you load program. Then the add-in is disabled and you can't enable it just by selecting the box in tools>other>advanced>com add-ins because it won't happen.It just keeps unchecking itself.
Here's what to do: with outlook open go to "about Outlook" You'll see a button "disabled components" under that will be the offending iphone addin. RE-enable it. Then do the manouevre I mentioned in second sentence. Then sync iphone and all contacts, calendar etc will sync to phone. BUT the next time you start up Outlook it will tell you that the addin causes a serious error and will disable it. I guess we will have to enable it each time we want to sync for now -Microsoft had no idea (nor did Apple) after several hours on support lines. God only knows when and who will fix this. This seems to work for now however.

07-03-2007, 10:14 PM	#8 (permalink)
dscales Join Date: Jun 2007 Posts: 21 Thanks: 0 Thanked 0 Times in 0 Posts	Here is the fix: Yes but Outlook 2003 disables one of the add-ins which causes Outlook to crash when you load program. Then the add-in is disabled and you can't enable it just by selecting the box in tools>other>advanced>com add-ins because it won't happen.It just keeps unchecking itself. Here's what to do: with outlook open go to "about Outlook" You'll see a button "disabled components" under that will be the offending iphone addin. RE-enable it. Then do the manouevre I mentioned in second sentence. Then sync iphone and all contacts, calendar etc will sync to phone. BUT the next time you start up Outlook it will tell you that the addin causes a serious error and will disable it. I guess we will have to enable it each time we want to sync for now -Microsoft had no idea (nor did Apple) after several hours on support lines. God only knows when and who will fix this. This seems to work for now however.