iPhone Forums - View Single Post - IPhone dropped -> volume button broken. Help anyone?

BonnyFused · 07-14-2008, 02:27 AM

Originally Posted by krjt

Oh yeah.. Apple replaced it. service was pretty awesome. I have called the Apple Customer service on Wednesday afternoon that my volume control is not working. They sent me a prepaid overnight fedex cover with instructions on return on Thursday afternoon. I sent it Thursday evening. They have received it Friday morning and sent me an email by afternoon that they are going replace the phone. Come SATURDAY morning (by 9:30 AM) I have got the Fedex stopped at home with the replacement. All along you could check the status of the repair and they will sent you an email at every step. Though, I was impressed with the service though I have received the refurbished phone. I guess whenever the manufacturer (I would say most of them) replaces the phone, they will do it with a refurbished one.

Good luck.

Guess I can't request replacement: bought it in USA but unlocked it here in Italy... or do you think I still should be trying to contact Apple for it?

07-14-2008, 02:27 AM	#20 (permalink)
BonnyFused Join Date: Jul 2008 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Originally Posted by krjt Oh yeah.. Apple replaced it. service was pretty awesome. I have called the Apple Customer service on Wednesday afternoon that my volume control is not working. They sent me a prepaid overnight fedex cover with instructions on return on Thursday afternoon. I sent it Thursday evening. They have received it Friday morning and sent me an email by afternoon that they are going replace the phone. Come SATURDAY morning (by 9:30 AM) I have got the Fedex stopped at home with the replacement. All along you could check the status of the repair and they will sent you an email at every step. Though, I was impressed with the service though I have received the refurbished phone. I guess whenever the manufacturer (I would say most of them) replaces the phone, they will do it with a refurbished one. Good luck. Guess I can't request replacement: bought it in USA but unlocked it here in Italy... or do you think I still should be trying to contact Apple for it?