iPhone Forums - View Single Post - IPhone dropped -> volume button broken. Help anyone?

krjt · 07-13-2008, 12:25 PM

Originally Posted by BonnyFused

Hy there!
Did you manage to get it repaired?
Where can I find instructions on how to open the iPhone (mine is 16GB)?

Thanks in advance,
Bonny

Oh yeah.. Apple replaced it. service was pretty awesome. I have called the Apple Customer service on Wednesday afternoon that my volume control is not working. They sent me a prepaid overnight fedex cover with instructions on return on Thursday afternoon. I sent it Thursday evening. They have received it Friday morning and sent me an email by afternoon that they are going replace the phone. Come SATURDAY morning (by 9:30 AM) I have got the Fedex stopped at home with the replacement. All along you could check the status of the repair and they will sent you an email at every step. Though, I was impressed with the service though I have received the refurbished phone. I guess whenever the manufacturer (I would say most of them) replaces the phone, they will do it with a refurbished one.

Good luck.

07-13-2008, 12:25 PM	#19 (permalink)
krjt Join Date: Mar 2008 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Originally Posted by BonnyFused Hy there! Did you manage to get it repaired? Where can I find instructions on how to open the iPhone (mine is 16GB)? Thanks in advance, Bonny Oh yeah.. Apple replaced it. service was pretty awesome. I have called the Apple Customer service on Wednesday afternoon that my volume control is not working. They sent me a prepaid overnight fedex cover with instructions on return on Thursday afternoon. I sent it Thursday evening. They have received it Friday morning and sent me an email by afternoon that they are going replace the phone. Come SATURDAY morning (by 9:30 AM) I have got the Fedex stopped at home with the replacement. All along you could check the status of the repair and they will sent you an email at every step. Though, I was impressed with the service though I have received the refurbished phone. I guess whenever the manufacturer (I would say most of them) replaces the phone, they will do it with a refurbished one. Good luck.