Originally Posted by iCafe
Right. Reading through the comments there, one person followed that process and got a free replacement phone etc. One other person followed it and found that Apple did open the box and saw the screen damage and process *failed*.
I wouldn't call that very conclusive in terms of this process working. Think your original posts might want to mention you've not tried this yet, some have had success, others haven't etc. At the moment it reads (to me anyway) as if it is a pretty done deal ...