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Old 03-13-2008, 12:27 AM   #2 (permalink)
Woofus
 
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From Apple:
"In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software."

There's some stuff to try here:

http://docs.info.apple.com/article.html?artnum=61771

Good luck!
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