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Originally Posted by JoeT
I had a fantastic experience as well. I switched from Sprint and the account setup/number porting was flawless and fast. The folks in the AT&T store were helpful in helping me pick out a phone for the wife and answering lots of questions about the service. I spent two hours there and they never made me feel like they were sick of me.  I called AT&T to get the caller ID data changed for both phones and that was a pleasant experience as well.
And let me toss in one unrelated round of kudos as well to the folks at the local Apple store - another shining example of good, patient, and spectacular customer service. Each time I walk out of there, I keep wishing that every store was like it. I can almost see myself buying a Mac......
Last night is a great example: I went in to pick up some iKlear and had my 2-year old son with me - he of the missed nap, past bedtime, and wanting Mommy variety - and the staff actually greeted him, danced around the floor with him, and whisked him off to a kids area with some Macs setup to play a game. Um, wow... I was floored. |
You see what Apple did, they just introduced your son to the Mac, now that is in his brain, so they sold a new customer to come back when he is old enough.