Consumer Reports Calls AT&T “Worst Carrier”

We all know there’s a lot of animosity towards AT&T in general, over dropped calls, cruddy reception, and utterly useless customer service. Consumer Reports have just put out their annual rundown of the carriers, and based on customer surveys, AT&T ranks dead last in ever category bar text messages — and then it comes second to last.

The other major carriers all had a pretty tight spread, and somehow U.S. Cellular came out significantly ahead.

This is what AT&T had to say about the matter:

We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide.  And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.

You know that 1/1000 dropped call rate? It turns out if your call is longer than one minute and then dies, AT&T doesn’t count it as a dropped call. How about that?

With rumors of a Verizon iPhone being announced in January, this has to be a rather harsh blow for Ma Bell.

  • David

    That’s just funny. After 1 minute you’ve talked enough so there just doing you a favor if the call drops I guess.

  • Rowan

    There is a definition for a dropped call with every carrier not just AT&T.

  • Kevin

    I had Sprint for 9 1/2 years before switching to AT&T in Sept 2010. I have not had a dropped call, reception is good, my iPhone 4 works very well. Have not had any problems with customer service, since I have not had to use them yet. With Sprint it was every month for the last 7 month’s, they broke my contract and I broke their’s and I am very happy so far.

  • Rowan

    These surveys are for mindless idiots if you take them as revelation.

    • http://evp@bellsouth.net minivini

      Yep. These numbers can change dramatically in a matter of weeks. I’ve had att service since 2000 (Cingular) and except for the pathetically slow 3G rollout they had (still having, actually), I have no complaints. Wife had Verizon until her iPhone conversion 18 months ago and doesn’t notice any real difference in service.