Adrienne Moore has filed class action lawsuit filed in San Jose, CA claiming Apple’s iMessage interfered with the delivery of text messages. Moore had switched from an iPhone to a Samsung phone running Android. The complaint claims that people who transition from Apple iOS devices are “penalized and unable to obtain the full benefits of their wireless-service contracts.”
The lawsuit comes on the heels of a widely shared blog post by Lifehacker’s Adam Posh on what he calls the iMessage purgatory. Posh made numerous calls to Apple’s tech support line, only to be told it’s a problem that a lot of people are facing. It’s unclear if Post is paraphrasing, but he goes on to say the Apple representative claimed the “engineering team is working on it, but is apparently clueless as to how to fix it.”
Apple’s own support page for disabling iMessage describes what should be an easy fix. Before making the jump, login to Settings > Messages and turn off iMessage. This does not resolve the problem, at least immediately. Users often experience trouble receiving text messages from iOS users after switching to an Android phone. You can contact Apple to remove your phone number from iMessage, but the results can still be a mixed bag, leaving customers like Moore and Pash extremely frustrated. Even after removing your phone number, some of your contacts somehow retain your phone number being associated with iMessage. When they attempt to send you text messages, those end up as undeliverable. Apple has stated that this can last for up to 45 days.
The only real solution, at this moment, is to disable iMessage well in advance of your move to Android.
Source: Bloomberg via Business Insider