iPhone

Apple: Only 9 Customer Complaints of Bent iPhone 6

In response to the growing concerns over bent iPhones, Apple today issue a short statement to CNBC on the subject. According to Apple, only 9 customers have complained to the company about bent iPhones. They also noted that the new iPhones “feature steel/titanium inserts to reinforce stress locations and use the strongest glass in the industry.”

After a few, isolated reports of the larger iPhone 6 Plus bending, the story became national news. Not helping matters were YouTube torture test videos. These showcased the bending of iPhones using pressure well beyond what anyone would consider reasonabily normal. If there was one takeaway from the videos, it did show the iPhone 6 to be more difficult to bend.

Here’s the full context of Apple’s statement to the media regarding the bending of iPhones:

Our iPhones are designed, engineered and manufactured to be both beautiful and sturdy. iPhone 6 and iPhone 6 Plus feature a precision engineered unibody enclosure constructed from machining a custom grade of 6000 series anodized aluminum, which is tempered for extra strength. They also feature stainless steel and titanium inserts to reinforce high stress locations and use the strongest glass in the smartphone industry. We chose these high-quality materials and construction very carefully for their strength and durability. We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies. iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use.

With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus. As with any Apple product, if you have questions please contact Apple.

Yesterday, we noted that it was a good idea to keep things in perspective. There were limited data points coupled with infotainment videos that don’t prove anything regarding real-world usage. This statement from Apple should put the issue to bed, provided there isn’t an influx of new reports.

Are you satisfied or still have concerns?

1 Comment

1 Comment

  1. Bob Moose

    October 25, 2014 at 11:27 pm

    That’s not true that there are only nine complaints. The news media is already playing down another Apple blunder. The fact is, only 9 OFFICIAL complaints have been filed. Yes, OFFICIAL. Do you know what it takes to Officially file a complaint with Apple? It’s not just a telephone call! So how many UNOFFICIAL complains has there been? Thousands perhaps? Hundreds perhaps?

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