Apple today announced a new program to address issues with poor battery life affecting some iPhone 5 devices. It’s been determined that a very small percentage of iPhone 5 devices may have issues with shorter battery life or need longer charge times, a topic being discussed in our forums. For those eligibile, Apple will replace your battery free of charge.
According to Apple, iPhone 5 devices that were affected were sold between September 2012 and January 2013. Customers can enter the serial number from their iPhone 5 on Apple’s website to determine eligibility. If you are not experiencing battery problems, there isn’t a need to have your battery replaced.
Customers in the US can have their battery replaced for free at any Apple Authorized Service Provider or Apple retail store. Prior to replacement, the iPhone will be inspected to be sure it’s in proper working order and eligibility confirmed.
Those who are moving forward with a battery replacement, you are encouraged to do the following steps prior to your service appointment.
- Back up your data to iTunes or iCloud
- Turn off Find my iPhone
- Erase data and settings in Settings > General > Reset > Erase all Content and Settings
It should also be noted that if your iPhone 5 has a cracked screen, Apple may not repair your battery unless you cover the cost of a screen replacement.