A few months back we reported on a growing number of individuals who were suing Apple, claiming that the features of Siri were misrepresented in the companies advertisements and a far cry from real world experience. Referenced in the complaint was the Rock God ad, which apparently one of the plaintiffs attempted to reproduce to no avail.
According to the WSJ, Apple is fighting back with a motion to dismiss.
They offer only general descriptions of Apple’s advertisements, incomplete summaries of Apple’s website materials, and vague descriptions of their alleged—and highly individualized—disappointment with Siri. Tellingly, although Plaintiffs claim they became dissatisfied with Siri’s performance “soon after” purchasing their iPhones, they made no attempt to avail themselves of Apple’s 30-day return policy or one-year warranty—which remains in effect. Instead, they seek to take an alleged personal grievance about the purported performance of a popular product and turn it into a nationwide class action under California’s consumer protection statutes. The Complaint does not come close to meeting the heavy burden necessary to sustain such claims.
It’s beta and if it didn’t work to your liking, you had 30 days to return it. I for one still struggle with Siri or I should say Siri struggles with my requests. I knew this long before my 30 day return period. I do take issue with Apple having Siri as the feature that is out front on commercials. If Microsoft did this, they would be torched by users and the media alike. There have been some criticism of Siri, but in large part, they’ve received a free pass thanks to the humorous responses and beta tag. At some point, that free pass ends, but by then Siri will hopefully be up to the task.
Source: Wall Street Journal
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Siri has been utterly useless for me. But I’ve never really thought of her as a needed ‘feature’ by any means. So no loss. However, the commercial depictions of its capabilities are, in my mind, borderline fantasy.
The commercials are actually true depictions to an extent Siri can do all those things, it depends on how long after you ask it to perform those tasks.